Returns

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from Chef Central. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling or other charges. Products may be returned within 30 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by Chef Central without a Return Authorization Number will not be accepted.

Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer DEFECT or a shipping error on our part.

Return Instructions
The packing slip in your package will contain detailed instructions for returning an item.
Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Click on the order that contains the item you need to return.
  •  Click the “Return Items” button next to the item you need to return. Only items that are eligible for return will have an active link to click.
  •  Select your Return Reason.
  • We cannot accept C.O.D. deliveries.
  • Insure package for proper protection.

For your protection, we recommend that you use UPS Ground for your return.

* Please note: If there is extensive damage to an item upon delivery, call us at 201-576-0100.

© 2014 Chef Central.