30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from Chef Central. If you are not satisfied with an item that you have purchased, you may return it within 30 days and, pending inspection, a refund or credit will be issued to you for the value of the cost of the merchandise plus applicable taxes charged (shipping, handling or other charges will not be refunded). All items must be in their original packaging and in their original condition. Laundered items will not be accepted. In instances where ‘free shipping’ was applied, we reserve the right to retain the cost of shipping to you. The merchandise can be sent to us by mail or brought to our Paramus, NJ store. All returns brought to our store must be accompanied by the e-mail confirmation that was sent to you when the item was shipped. This can be presented either in printed form or on your mobile device. If you do not have this confirmation it may take longer to process your return.
If there is extensive damage or an error with your order please contact us at firstname.lastname@example.org or call us at 201-576-0100 before returning your item. If an item is believed to be defective, please check with the individual manufacturer’s warranty policy. Some companies will offer a replacement with free shipping directly to the customer.
Pending inspection, a refund or credit will be issued to you. Credits will be given in the form of the original payment. Returned items with no receipt will result in the issuance of a gift certificate. All non-gift returns of merchandise paid via gift certificate will be refunded to the original gift certificate. Shipping and handling charges are not refundable.
The Internet Returns Form in your package contains detailed instructions for returning an item.
Here are the basic steps:
- Please include the Internet Returns Form explaining the reason for your return. We have included a pre-printed return address tag to attach to the shipping box for your convenience.
- All shipping charges are the responsibility of the customer. Chef Central is not responsible for any damage or loss in shipping. Therefore, we strongly advise insuring your items.
- We cannot accept C.O.D. deliveries.
- If you cannot locate your Internet Returns Form please call us at 201-576-0100 and we will be happy to assist you.
Questions or Concerns? Please contact us at email@example.com or call us at 201-576-0100.